Our products come with a one year manufacturing defects warranty. Usually if there is a manufacturing defect this is noticeable immediately on opening the item or at least the first time the item is used.
Our bell tents have been designed for casual camping, this can be extended to longer camping trips but we do not recommend living in your bell tent for long periods of time, or at least if you do so keep your expectations in check, knowing that these are tents made from canvas, which although durable, will get mouldy if left damp/if not drying out properly etc.
Additionally, if you’re using your bell tent for long periods of time, it is the responsibility of the user to ensure that the tent is kept clean, that waterproofing and anti-mould agents are re-applied regularly and as required. That any mould spores are cleaned off immediately and agents are used to kill the mould such as vinegar or clove oil or heavier duty agents available in many camping stores or hardware stores.
Should there be an issue with your item we will send out a replacement tent immediately and have the faulty item collected by courier.
We pride ourselves on quality workmanship, using the best materials available.
If you are not happy with your purchase for any reason, or change your mind, please contact us within 3 working days of receiving your parcel & we will do our best to resolve the matter quickly.
Please refer to our Returns Policy for further info. Looking after our customers is our #1 priority.