Can I return my order if I’m not happy with it?
Yes. We want you to be completely happy with your purchase from Breathe Bell Tents.
If you’ve changed your mind or your purchase isn’t quite what you expected, please contact our team as soon as possible. We’ll work with you to understand the situation and explain the available return options in accordance with our Returns Policy and your rights under Australian Consumer Law.
Can I return a product if I’ve changed my mind?
Unused products that are in their original condition and original packaging may be eligible for return, subject to our Returns Policy. Please contact us before sending anything back so we can provide return instructions and confirm eligibility.
What if my item has been used?
Once a tent or accessory has been pitched, used, damaged or is no longer in its original saleable condition, it may not be eligible for a change-of-mind return.
If you believe your product has a manufacturing fault or has arrived damaged, please contact us as soon as possible with photographs and a description of the issue so we can assess it promptly.
What if my product is faulty?
If your product has a genuine manufacturing defect, or doesn’t meet the consumer guarantees provided under Australian Consumer Law, we’ll work with you to provide an appropriate remedy. Depending on the circumstances, this may include a repair, replacement or refund.
How do I arrange a return?
Simply contact our customer service team before returning your item. We’ll guide you through the process, explain any applicable conditions and provide the return instructions.
Our goal is always to resolve any issues quickly and fairly, so you can get back to enjoying your camping adventures with confidence.
For complete details, please refer to our Returns Policy and Warranty information on our website.
Refunds for full purchase price or the equivalent store credit may be issued for items that are:
• In new and unused condition
• Complete with all original parts, packaging, and instructions.
• Free of dirt, damage, and wear from use, storage, or transport
• Packed the same way you received it. (Pegs, stakes, parts, poles, doors, and ropes in their bags. Tents rolled, tied, and packed. Stoves disassembled and secured)
No refunds will be issued for returned items that are:
• Incomplete or missing parts
• Damaged in anyway
• Dirty
• Lost in return transit
• Returns initiated 30 days or more after delivery
• Returns without prior authorization
